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Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

We're on hand to offer guidance and advice about any and all of our services, however we know not everyone has the time or inclination to pick up the phone and ask, so with this in mind we have have compiled a list of the most frequently asked questions to help you find out what you need to know. 

Frequently Asked Questions 


Q. If Autolube service my vehicle, will it invalidate my warranty?
A. NO! Our adherence to the manufacturers service specifications and use of only genuine approved parts, ensures your warranty will not be affected.

Q. Can you stamp my service book?
A. Yes. We will stamp your service book to show which service has been carried out. Also if applicable, we will go onto your vehicle manufacturer's web portal and electronically enter your vehicle as having been serviced to manufacturer's specifications.

Q. My service light is on, will you be able to reset it?
A. Yes. We have all the necessary electronic equipment to reset service lights and variable service indicators.

Q. Will the price I'm quoted be the price I pay?
A. Yes. We adhere ridgedly to our quoted prices, and all prices quoted in person are final.  We will absolutely never carry out any additional work unless you have been contacted, had the work fully explained to you been given an updated quotation, and we have received your approval.

Q. Do you offer a collection and delivery service?
A. Yes, within approximately a 15 mile radius we are able to collect and deliver your vehicle - all at a time that is convenient to you.

Q. Can I have a courtesy car?
A. Yes. Please ask at the time of booking your service or repair and be sure to bring a valid driving licence with you on the day.

Q. Do I need to make an appointment?
A. For most service and repair jobs, we would ask you to make an appointment, so we can allocate workshop time that is convenient to you. We do however, stress to all our customers that if it's an emergency, or just one of those annoying little jobs, to simply bring your vehicle straight round!

Q. Do you have a waiting room?
A. We have a comfortable, clean waiting room, with a TV, coffee machine and reading material. 

Q. What kind of service do I need?

A. If you are unsure what kind of service you may require then why not give our friendly reception staff a call.. They will be able to talk you through and guide you on the best service to have based on your vehicle, it's age and it's previous servicing.

Q. Why do I need to service my car?

A. Servicing a car regularly not only ensures the vehicle is safe, but will maintain your vehicle, keeping it in the best possible condition.  This will help to keep costs down by helping to maintain major components for longer.

Q. What does Terraclean do?

A. Terraclean is a non intrusive and effective carbon removing treatment.  You can find out all about it on our Terraclean page here

Got a question?

If you have any questions do not hesitate to contact us at our Letchworth based garage.

You can call or email us at Autolube on the following:

t 01462 481342

Institute of the Motor Industry Good garage scheme
Trust My Garage - Guaranteed by the retail motor industry
The Institute of the Motor Industry
Good Garage Scheme Registered Member