Frequently Asked Questions

Q. If Autolube service my vehicle, will it invalidate my warranty?
A. NO! Our adherence to the manufacturers service specifications and use of only genuine approved parts, ensures your warranty will not be affected.

Q. Can you stamp my service book?
A. Yes. We will stamp your service book to show which service has been carried out. Also if applicable, we will go onto your vehicle manufacturers web portal and electronically your vehicle as having been serviced to manufacturers specifications.

Q. My service light is on, will you be able to reset it?
A. Yes. We have all the necessary electronic equipment to reset service lights and variable service indicators.

Q. Will the price I'm quoted be the price I pay?
A. Yes. We adhere ridgedly to our quoted prices, and absolutely never carry out any additional work unless you have been contacted, had the work fully explained to you, been given an updated quotation, and we have received your approval.

Q. Do you offer a collection and delivery service?
A. Yes, within approximately a 15 mile radius, we will collect and deliver your vehicle at a time that is convenient to you.

Q. Can I have a courtesy car?
A. Yes. Please ask at the time of booking your service or repair and be sure to bring a valid driving licence with you on the day.

Q. Do I need to make an appointment?
A. For most service and repair jobs, we would ask you to make an appointment, so we can allocate workshop time that is convenient to you. We do however, stress to all our customers that if it's an emergency, or just one of those annoying little jobs, just bring your vehicle straight around.

Q. Do you have a waiting room?
A. We have a comfortable, clean waiting room, with a TV, coffee machine and reading material.